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Our goal is to issue at least one fairy tale within two months, but we not always succeed in this since we have a lot of other work. In any case we always draw fairy tales so they appear in our application sooner or later. You can see the style of future fairy tales in the last book where it says “New stories are on the way”.
Check if silent mode is turned on. It is the most frequent reason for this problem.
We cannot deduct more money than the price label shows because all prices are uploaded from the Apple or the Google servers. A bigger sum can indicate only that your purchases were summed up into one check. Please check if you had bought something else.
There is no “download” button under a set of books. You’ll need to work the carousel backward to the purchased books and press the “download” button there.
Because a child’s name in the application can be different. We cannot physically make thousands of variants of voice-over for each fairy tale.
Most likely our letters get into spam. Please check this folder. Probably, you send your messages using one email and check for the replies in another.
We have to pay salaries to our team of artists and developers. We don’t have sponsors.
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